Case Study: Better service & results forecast for The Met Office

G4S Integrated Services are responsible for the delivery of facilities management services to the Met Office in Exeter, which is a multi-award-winning, cutting edge, environmentally friendly building. Thirst Link provided G4S with advice and hands-on assistance monitoring and working together with both the previous and current vending operator to ensure the best possible vending service was provided to the 1450 people based at this site.


The G4S Director of Services at the Met office, Jonathon Face commented:- “Thirst Link compiled and coordinated a very professional and effective tender process over a 10 month period on our behalf. The outcome of this tender process and the experience of working with Thirst Link over what is now approaching four years is one I would recommend to anyone. Having Thirst Link on board brought the right level of focus to an important service that has the potential to cause significant disruption to our clients business if things go wrong”.

Jonathon continued by saying….. I consider Thirst Link to be a valued extension to my management team and we continue to enjoy and value their input to the smooth running of the contract.  Their expert advice and the continuity provided by them when other personnel change, has resulted in our chosen vending operator consistently delivering high levels of service and management focus as well as being more proactive in bringing new innovation to what is a dynamic environment”.

“I would readily recommend Thirst Link to any individual or organisation seeking to achieve the very best service and financial results from their particular vending opportunity. They know all the key players and the refreshments and vending marketplace very well, so they are in a position to save you a considerable amount of time and effort as well as making a marked difference in the way the vending operation performs”.