Case Study: Listening, understanding and helping the NHS

“Sorry, the cafe is closed.” A sign that often greeted staff and visitors to the traditional café at Thurrock & Rochford Community Hospital sites. The café offered a limited selection of food, snack and drinks, all payments had to be cash and, due to the labour involved in running the service, the cost to the South Essex Partnership University NHS Foundation Trust was high.  The café was open for a limited number of hours each day and income was low.

Thirst Link offered the Trust a completely free initial consultation during which we listened to and understood the issues. We like simple, straight forward solutions which we then discuss and agree with the client.

The outcome was – a new attractive vending facility accessible to staff 24/7, comprising brand new machines offering quality products; bean to cup coffee; all machines were fitted with cashless card readers; and healthier options were available in all machines, which both met and exceeded CQUIN guidelines.

Financially, we were able to secure for the Trust substantial risk and investment free supplier investment, as well as royalties payable on all sales, resulting in a significant rise in income with zero cost.