Case Study: Rejuvenating students at Imperial College London

Imperial College London, one of the finest universities in Europe, appointed Thirst Link to assist them in the specification, then tendering, of their vending services throughout their London campus buildings. The brief was simple; to rejuvenate and consolidate the refreshments offering to students and staff, by moving to one single operator.

The college wanted reliable modern equipment, providing top brand name products, but at a fair price to the students. Thirst Link had to ensure that revenues were maximised and the return to the college was greater than it was.

After a detailed and bespoke tender was conducted, Thirst Link analysed the bid information for the college, so that they could make a fully considered decision on their chosen new supplier. The implementation stage was then fully co-ordinated by Thirst Link.

The students and staff are now enjoying quality products from new, smart snacks and hot drink vending machines, as well as having the convenience of cashless technology fitted to every point of sale. Our knowledge of the public and education sectors of the market enabled us to advise on the most commercially favourable vend tariff across all categories.

We continue to work with the college managing the account, keeping the client fully advised on the vending performance at all locations. We also offer advice on marketing and promotional activity to increase exposure and sales.

“Having Thirst Link on board, has worked very well for the College.  They provided the “link” between us and the vending suppliers and we were able to tap into their knowledge and experience.  This saved us much needed time, and was at no cost to the College. They really did make sure that we got the right solution at the right price.”  – David Hughes, Imperial College London Campus Services.