We have selected these clients to demonstrate that it is not just large multi site organisations that can benefit from our service; and that whilst the client will undoubtedly benefit from appointing Thirst Link Consulting at the time they are planning to go out to Tender for their Vending Service, all clients benefit from our services at any stage in their vending contract.

Client A (large household name organisation with offices throughout the UK)

	Thirst Link Consulting (TLC) was not involved with this company’s tendering of their vending business, but was contacted after the vending operator was selected. TLC were appointed to monitor the service provided and provide on-going advice and assistance to the client
	A 3 year vending strategy document and Service Level Agreement was compiled by TLC as the modus operandi for the service provided by the vending operator company
	Frequent site audits are carried out by both the service provider and TLC using a bespoke KPI, results and corrective action analysed at monthly operations’ review meetings (TLC in attendance)
	A detailed machine inventory produced and updated each month following all machine movements
	A 5 year machine replacement programme was compiled by TLC taking into account the most appropriate machines and service to meet current & future trends and usage
	By negotiating improved equipment prices and maximising the lifespan of equipment TLC assisted this client to achieve a £1 million saving on capital expenditure on new machines over the 5 year replacement programme period
	Filter replacements and associated costs are monitored as is annual price reviews and additional service provisions
	Both our client and the supplier are very pleased with the significant improvement in the service provided nationally and the level of management support & performance reporting

Client B (The London HQ of a leading Financial Institution)

	TLC was appointed to oversee their tendering of a new vending and cashless system
	Attended stakeholder meetings and analysed current data, then TLC compiled and issued two ITT documents (Vending & Cashless systems) to identify suitable potential suppliers
	TLC evaluated all bidders’ response using our bespoke evaluation matrix templates and unique trading & profit model
	Detailed reports and recommendations submitted to assist client with their decision and final negotiations with short-listed bidders
	TLC cost comparison reports showed a reduction in the clients cost of providing the vending service at their HQ building alone of circa £325k over the 5 year contract period
	Appointed to oversee the mobilisation of a new Cashless Payment System (Fully integrated with other functions) and the new vending equipment, using TLC’s comprehensive Implementation plans
	SLA’s and KPI’s compiled together with operating & lease agreements overseen by TLC
	Management support, performance reports and quality of service audits in place
	TLC is now assisting with the potential tendering of all the clients other offices within the UK

Client C (Another large household name organisation, with offices throughout the UK)

	In short, the activities instigated by TLC have been very similar to those of client A above
	This client had the need to renew all their machines immediately but unlike client A chose to lease their equipment, including the termination of all various length existing lease commitments, into one co-terminus agreement for all UK locations
	TLC assisted this client to improve the overall service and refreshment vending facilities to their staff, whilst also saving some £380,000 per annum on the previous vending subsidy
	Other initiatives introduced have also meant the operator’s income has not been eroded, indeed all parties have benefited from TLC’s on-going involvement

Client D (This Company has just 6 vending machines on site)

	This company were experiencing problems with their vending operation but did not have the time or people in house with enough knowledge of the vending marketplace, so asked TLC to oversee their complete vending tender process
	Following advice from TLC this company also wanted to incorporate a new cashless system onto their new machines, integrated with their current access and time & attendance card system
	ITT compiled, issued, and evaluation of bidders response all completed by TLC
	This client preferred for TLC’s fee for the tender work on their behalf to be recovered within the Tender bid process from the successful vending supplier
	The new service in place met with the client’s “ideal scenario” whereby they now have new machines, an improved service & attention to detail and all at no greater cost than they were previously paying AND no charge payable for the service provided by TLC.
	TLC were then engaged by the client to provide assistance with the on-going monitoring of the new service

Client E (Company with training centres throughout the UK)

	Appointed TLC initially to evaluate their current vending and POU water service provisions at all their UK buildings
	Having examined the data (financial & contractual information in particular) and following TLC’s report & suggestions, we were appointed to compile and issue a request for quotation (RFQ) to suitable national and regional vending service suppliers, on the basis of being chosen as their preferred supplier for each location as current commitments expire or as is prudent to replace the current supplier / machines
	TLC received and evaluated all bids and attended all presentations and negotiations
	A roll-out programme is now in place (overseen by TLC on behalf of the client) with the nominated new vending supplier and separate POU water supplier, working to agreed SLA & “Group” financial terms for all locations

Client F (A large Consultancy with a reputation for being one of the UK’s most desirable employers, with head office buildings in the city of London plus offices nationwide)

	This organisation place employee welfare and building facilities at the very top of their agenda
	TLC was not involved with the compilation of this client’s ITT document or its issue to prospective bidders
	Following return of all bids, TLC were contacted and asked to analyse in confidence each proposal submitted and put forward our thoughts and recommendations
	We were then appointed to assist the company’s project team with the remainder of the tender process, including evaluation of cost & service elements of each proposal, attend short-listed presentations (with pre-prepared bespoke questions for each bidder) and assist with final cost negotiations
	Following appointment of the new suppliers TLC was then appointed for the mobilisation stage; including drafting contracts, lease document, SLA and an implementation “roll-out” plan
	Liaising with all parties TLC assisted with the smooth transition (to a completely different type of service provision) and we have now been appointed as the clients Consultants for the on-going monitoring of the vending service
	TLC are now reviewing the vending services for the client at all other offices throughout the UK