Case Studies
Problems - A new ‘national’ vending solution required
A professional training company had grown rapidly and with their many training centres situated across the UK it was becoming apparent that the use of Kettles (and some ad hoc locally arranged vending machines) was not in keeping with the Companies growing profile. The Facilities department had very little spare time to devote to this project and with no experience of vending, was in need of impartial objective advice.
TLC's Solution
TLC took on the task of establishing exactly what the current vending and water facilities, costs and contractual commitments were at each location across the UK. Our detailed summary of current costs, service contracts and lease commitments, together with our recommendations proved enlightening when presented to our client. We were then asked to coordinate a survey (Using our templates) to ascertain local requirements and obtain “buy in” from all local managers as well as department heads. Requirements varied from location to location, dependent upon the size of location and type of training carried out at each centre, meaning that the group-wide vending offer had to be more innovative than prescriptive. From the bespoke tender document compiled by TLC the bidder companies were able to demonstrate their level of versatility and ability to meet the requirement (or not).
The Outcome
TLC completed and coordinated all activity from establishing the exact specification for each site through to implementation (and all at no cost to the client). Today, the client’s spend on staff and trainee refreshments has reduced by 35% and they now have modern first rate facilities with a support service to suit each locations specific requirement, but with only the one centralised Invoice and one point of contact for all sites. The reduction in the clients vending subsidy was achieved without eroding the vending operator’s profits, as savings were derived from making the vending operation more streamlined and efficient, plus increasing sales revenue.
