When it came to reviewing the vending service for their 5000 staff, a world renowned London based department store with a reputation for only selling the very best of everything, wanted to achieve the best and work with the best; therefore we were delighted that they turned to TLC.

The client was seeking a total overhaul of the vending operation – a better offering to their staff; an improved service; quality products; improved customer satisfaction – and there is no better way to measure customer satisfaction than increased sales.

The road map that TLC developed has paid off handsomely for the client and their new vending operator, with the increased revenue funding valued enhancements to the vending operation, as well as making better returns for the client and the vending operator.

TLC’s responsibilities reach much further than the client’s iconic store in London, as we have also been engaged to provide our Active Account Management service and support to the vending operation at their new offices and brand new Distribution Centre.